At main24, your privacy is more than a legal obligation — it is a core value we uphold in every aspect of our platform's operations. This Privacy Policy document explains in detail how we collect, use, store, and protect your personal data as a member of our platform.
We are committed to complying with the Malaysia Personal Data Protection Act 2010 (PDPA) and ensuring your data is always handled with full integrity, transparency and accountability.
Six core data protection principles that ensure your personal information stays safe with main24.
All data transmitted between your device and main24's servers is protected using 256-bit SSL encryption — the same technology used by leading banking institutions worldwide. No third party can intercept or read your information.
As a main24 member, you have the full right to access, correct, delete or object to the processing of your personal data at any time. We believe your data belongs to you — we are simply its custodians.
Main24 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every aspect of our data collection and processing is designed to meet or exceed the compliance standards set by Malaysian law.
Main24 has never sold, rented or exchanged your personal data with any third party for marketing or commercial purposes, and never will. Your data is used solely for purposes to which you have given explicit consent.
Your personal data is only retained for as long as necessary for the stated purposes or as required by law. When data is no longer needed, it will be securely deleted or anonymised in accordance with our standard procedures.
In the event of any security incident involving your personal data, main24 is committed to notifying you within the stipulated timeframe and taking immediate remedial action to minimise any impact on your privacy.
Welcome to the main24 Privacy Policy. This document explains how the main24 platform ("we", "Company" or "Platform") collects, uses, discloses and protects your personal information ("Member", "you") when you use our website, mobile app or any other services we provide.
This Privacy Policy applies to all information collected through the main24 platform, including during the account registration process, daily platform usage, financial transaction processing, and interactions with our customer support team.
Important Note: By registering or using the main24 platform, you agree to the terms of this Privacy Policy. This Policy should be read together with Terms and Conditions and Responsible Gaming Policy for a complete overview of the main24 platform governance framework.
We take this responsibility seriously and ensure that every staff member handling member personal data has completed adequate data protection training and is bound by strict confidentiality agreements.
Main24 collects various categories of personal data depending on the nature of your interaction with our platform. Below is a summary of the data we collect and its sources:
| Data Category | Example Information | Resources |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number (MyKad), photo | Provided by you during registration and the KYC process |
| Contact Data | Email address, phone number, residential address | Provided by you during registration |
| Financial Data | Bank account number, e-wallet details, transaction records | Provided during the deposit and withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | Collected automatically during platform use |
| Usage Data | Game records, betting history, session duration, preferences | Generated while you use the platform |
| Communication Data | Live chat transcripts, support emails, feedback | Collected during interactions with the support team |
We only collect data that is strictly necessary for specific purposes. This "minimum collection" principle ensures we do not gather irrelevant or excessive data beyond what the platform's operations require.
Main24 uses your personal data only for legitimate, necessary and consented purposes. The following are the primary purposes for which your data is used:
Main24 will not use your data for any other purpose without first obtaining your explicit consent. You will be clearly informed of any new purpose before your data is processed.
Main24 does not sell or rent your personal data to any party. However, under certain circumstances, we may need to share your data with the following parties:
All third parties that receive personal data of main24 members are bound by legally enforceable data processing agreements. They are only permitted to use that data for the specific purposes defined and must adhere to security standards equal to or higher than those of main24.
Main24 continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, loss, alteration or unintended disclosure.
While we take all reasonable precautions, no security system can be guaranteed 100% impenetrable. We encourage you to take protective measures on your end as well, such as using a strong password and not sharing your login credentials.
Main24 uses cookies and similar tracking technologies to enhance your experience on our platform, understand how the platform is used and ensure security functions operate correctly.
Types of cookies we use:
You can manage your cookie settings through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the main24 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a main24 member have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data.
You may request deletion of your personal data, subject to applicable legal retention obligations.
You have the right to object to the processing of your personal data for certain purposes, such as direct marketing.
You have the right to receive your personal data in a structured, machine-readable format.
You may withdraw your consent at any time without affecting the validity of prior processing.
To exercise any of the above rights, please contact the main24 customer support team via live chat within the platform. We will process your request within 14 business days.
The main24 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
Should we discover that personal data of a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the relevant account.
If you are a parent or guardian and believe your child has registered an account at main24, please contact our support team immediately via live chat. We will handle the matter with care and resolve it as quickly as possible.
In the context of main24 platform operations, your personal data may be processed or stored on servers located outside Malaysia. This occurs in situations such as the use of international cloud services or collaboration with global gaming software providers.
When data is transferred across international borders, main24 ensures that:
Main24 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.
Once the relevant retention period has expired, your personal data will be securely deleted or anonymised in accordance with main24's established data deletion procedures.
Main24 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, evolving legal requirements or new platform features.
Any material amendments to this Privacy Policy will be communicated to you via:
The "Updated" date shown at the top of this page reflects the date of the most recent amendment to this Privacy Policy. Your continued use of the main24 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns or complaints regarding this Privacy Policy or how main24 handles your personal data, our team is ready to assist you through the following channels:
We are committed to responding to all privacy-related enquiries within 5 business days. For more complex cases or those requiring in-depth investigation, we will inform you of the estimated timeframe and provide regular updates on the progress of your case.
Your personal data is fully protected. Register a main24 account today and enjoy a safe, fair, and exciting gaming experience alongside over 500,000 members across Malaysia.