At main24, we believe the best entertainment starts with responsible gaming. Our platform provides a range of self-control tools, betting limits, and support resources to ensure every member can enjoy a safe, enjoyable, and fully in-control gaming experience.
Gambling should be purely a form of entertainment — not a source of stress, financial hardship, or family conflict. If you feel your playing habits are beginning to have a negative impact on your daily life, main24 is here to help.
Responsible gaming refers to the practice of gambling in a controlled, mindful manner that does not negatively affect one's personal life, finances, or social relationships. It does not mean avoiding play altogether — it means playing smart, setting clear limits, and recognising warning signs before issues escalate.
Main24 takes a proactive approach in this regard. We are more than just a gaming platform — we also act as a partner to our members to ensure their gaming experience remains positive and within healthy boundaries.
Remember: Gambling is a form of entertainment. The money you use to play should be money you can afford to lose — not funds set aside for daily expenses, bills, or long-term savings.
Many main24 members play in a highly responsible manner — they set daily or weekly budgets, take regular breaks, and treat gaming as entertainment, much like going to the cinema or dining out. This approach allows them to enjoy the fun without any negative consequences.
However, for some individuals, gambling can become a problem when playing habits start to spiral out of control. Early warning signs include gambling to cope with emotional stress, borrowing money to gamble, lying to family members about playing habits, or feeling anxious when not playing. If you recognise any of these signs, it is important to take action immediately.
Decide on the amount you are willing to spend before you start playing and stick to that limit.
Don't let gaming interfere with your sleep, work, or time with family.
Losses are part of the game. Do not increase your bets in an attempt to recover lost money.
Take regular breaks. If you play every day, consider taking a few days off each week.
We provide a range of control tools that you can use at any time directly through your account.
Set a maximum deposit limit for daily, weekly, or monthly periods. Once the limit is reached, the system will automatically block any additional deposits until the new limit period begins.
Set a maximum duration for each gaming session. The system will send a reminder when the time limit is approaching and will automatically end the session once the limit is reached.
Choose to take a short break from the platform for 24 hours, 7 days, or 30 days. During this period, your account remains active but you will be unable to log in or make deposits.
A more serious option to block your access to the main24 platform for a period of 6 months to 5 years. This option cannot be reversed before the period ends.
Set a maximum net loss allowed within a given period. Once the limit is reached, you will be unable to continue wagering until the new period begins, helping you avoid excessive losses.
Choose to opt out of all marketing communications, promotional offers, or bonus notifications from main24 if you feel they encourage you to play more than you should.
All of the self-control tools above can be activated directly through the "Account Settings" section on the main24 platform. Any limits set will take effect immediately. To increase a limit or shorten a cool-off period, a mandatory 24-hour cooling period will apply to protect your best interests.
One of the best ways to assess your relationship with gambling is to ask yourself a few honest questions. These questions are designed to help you identify whether your playing habits are still within a healthy range or are beginning to become a concern.
There are no right or wrong answers here — this is a personal assessment for your own benefit. If you answer "yes" to three or more questions, we encourage you to contact the main24 support team or seek professional help.
Warning Signs: If you find yourself lying to family about how much you are spending on gambling, this is a serious warning sign that requires immediate attention. Don't wait until the problem gets worse.
Answer these questions honestly with yourself:
Have you ever played longer or spent more than you originally planned?
Do you gamble to escape problems, work stress, or feelings of sadness?
Have you ever borrowed money or sold belongings to fund your gambling?
Have family members or friends ever expressed concern about your gambling habits?
Do you feel restless, irritable, or uncomfortable when trying to stop gambling?
Have you ever neglected work, family, or financial responsibilities because of gambling?
Do you often think about gambling even while doing other activities?
Do you need to bet with increasingly larger amounts to get the same level of excitement?
Activating the self-control tools on main24 is straightforward and can be done in just a few steps.
Log in to your main24 account using your registered username and password.
Navigate to the "Account Settings" or "Responsible Gaming" section in your profile.
Choose the type of control you want — deposit limits, time limits, a temporary cool-off, or self-exclusion.
Enter your desired limit value and confirm your selection. The limit will take effect immediately.
If you experience any difficulty activating the self-control tools or need immediate assistance, the main24 customer support team is available 24 hours a day, 7 days a week via live chat within the platform. We are ready to help you at any time.
Main24 has a strict policy on the protection of children and young persons under the age of 18. This platform is exclusively for users aged 18 and above and we take this responsibility very seriously.
All new members are required to complete a comprehensive identity verification (KYC) process, including submission of a valid identification document. Any account suspected of belonging to an underage individual will be blocked immediately and referred to the relevant authorities.
To Parents & Guardians: If you believe your child is using the main24 platform, please contact our support team immediately via live chat. We will take prompt action and ensure the account in question is fully closed.
Install parental control software such as Google Family Link or Apple Screen Time to block access to gambling websites.
Do not store your account password on devices shared with your children. Use a secure password manager.
Talk openly and in a friendly manner with your children about the risks of gambling and the importance of age restrictions.
Regularly check your web browser history and watch for any signs of your child accessing gambling sites.
Here are answers to the most frequently asked questions by main24 members regarding responsible gaming.
You don't have to face it alone. main24 and the following resources are here to help you.
The main24 support team is available 24/7 to assist you with any concerns related to responsible gaming. Completely confidential and non-judgmental.
Malaysia's national counselling service, operating 24 hours a day. Free and confidential for all Malaysians in need of emotional support and counselling.
Government hospitals across Malaysia provide psychiatric and counselling services for addiction issues, including problem gambling.
Remember: Seeking help is a sign of strength, not weakness. Many people have successfully overcome their gambling problems with the right support. Don't hesitate to reach out to any of the resources above — the first step is the most important one.
Join over 500,000 main24 members enjoying a safe, fair, and responsible gaming experience. Register today and use our self-control tools to ensure a positive playing experience.