Main24 FAQ – Frequently Asked Questions & Complete Answers

The minimum age to register and use the main24 platform is 18 years old. This is an absolute requirement with no exceptions. During the KYC identity verification process, we will review your identification documents to ensure compliance with this policy. Accounts found to be owned by underage individuals will be suspended immediately and any remaining balance will be returned in accordance with established procedures.

No. Each individual is only permitted to hold one active account at main24. Registering multiple accounts using the same or different information is a violation of our terms and conditions. If a person is found to own more than one account, all accounts will be suspended and any bonuses obtained will be cancelled. If you are experiencing issues with an existing account, please contact our support team for assistance.

Log in to your account, then go to "Account Settings" or "My Profile". There you will find the option to change your password — you will need to enter your current password before setting a new one. To change your phone number, the process requires OTP verification on both your old and new number for security purposes. If you no longer have access to your old number, please contact live chat support with your identification documents for manual processing.

KYC, or Know Your Customer, is a standard identity verification process used by all trusted financial platforms. At main24, you are required to complete KYC before making your first withdrawal above a certain limit. Required documents include photos of your MyKad (front and back) along with a selfie holding your identity card. The review process is typically completed within 1 to 24 hours. KYC protects your account from misuse and ensures that funds can only be withdrawn by the verified account owner.

You can request a temporary account suspension or permanent closure through the "Responsible Gaming" section in your account settings. This option is available for members who want to take a break or manage their playing habits. For permanent closure, any remaining balance will be returned to your registered bank account once all conditions are met. We recommend using the deposit limit and session limit features before deciding to close your account permanently.

The minimum deposit at main24 is as low as RM10, making it very accessible for new players who want to try the platform first. The maximum daily deposit limit varies by payment method — for FPX the standard limit is RM30,000 per day, while for e-wallets it depends on your own e-wallet account limit. For higher limits as a VIP member, please contact your dedicated account manager.

In most cases, deposits are credited within 5 minutes. If the funds have not arrived after 30 minutes, first check your transaction history in your banking app to confirm the payment was successfully deducted. If it was, save your proof of transaction (reference number or screenshot) and contact our live chat support. Please have the transaction date and time, amount, and payment method ready. Our team will review and resolve the issue within 30 working minutes.

main24 does not charge any processing fees for deposits. You receive the full amount you deposited with no deductions on our end. However, some banks or e-wallet providers may impose their own transaction charges depending on your account type. Please check with your bank or e-wallet provider if you have any questions about charges on their end.

No, main24 requires all financial transactions to be made from an account in your own name. Deposits from third-party accounts are not accepted and may result in your transaction being rejected or your main24 account being suspended pending verification. This policy exists to protect the security of all members and ensure financial transparency on the platform. Please use your own bank account that has been registered in your main24 profile.

The minimum withdrawal at main24 is RM30 to ensure transactions are processed efficiently. The daily withdrawal limit for regular members is RM10,000, while VIP Gold members and above enjoy higher limits of up to RM50,000 or more depending on their VIP tier. For withdrawal needs that exceed the daily limit, you may contact your VIP account manager directly.

There are several common reasons why a withdrawal may be rejected: (1) KYC is incomplete or unverified; (2) Bonus rollover requirements have not yet been met; (3) The registered bank account details do not match the name on your main24 account; (4) The daily withdrawal limit has been reached; (5) The account is undergoing a security review. Check the notifications in your account to find out the exact reason and follow the instructions provided to resolve it.

Yes, you can update your bank account details in the "Payment Settings" section of your profile. However, for security purposes, bank account changes require OTP verification and may be subject to a 24-hour withdrawal hold after the change is made. Ensure that the account holder name on the new bank account matches the name registered at main24 — name discrepancies will not be accepted.

Regular members may submit up to 3 withdrawal requests per day, provided the daily limit has not been reached. VIP Silver members and above may submit up to 5 requests per day, while VIP Gold and Platinum members enjoy unlimited withdrawal requests. All requests submitted after 11:45 PM will be processed the following day in standard queue order.

The welcome bonus is credited automatically after your first deposit is successfully processed — no promo code required. Make sure your first deposit meets the minimum amount to qualify for the full bonus. The bonus will appear in your bonus wallet within minutes. If you prefer to play without rollover requirements, you may decline the bonus before making your first deposit through your account settings.

Yes, weekly cashback at main24 is credited automatically every Monday based on your net losses from the previous week. No manual claim is required. The cashback rate depends on your membership tier — from 3% for regular members up to 10% for VIP Platinum members. Cashback funds are typically credited between 10 AM and 12 PM. Check the "Promotions" section for full details on all available cashback offers.

Generally, only one active deposit bonus is allowed at a time. However, cashback bonuses, daily login bonuses and VIP reward bonuses can run simultaneously alongside your deposit bonus. The main24 system is designed to let you make the most of multiple bonus types without conflict. Check the Promotions page to see the full list of promotions that can and cannot be combined.

Bonus validity periods vary by promotion type. Welcome bonuses are typically valid for 7 days from the date of credit, while daily deposit bonuses are valid for 24 hours. Weekly cashback bonuses are valid for 3 days after being credited. If the rollover is not completed within that period, the bonus will expire automatically with no compensation. We recommend checking your bonus expiry dates in the "Active Bonuses" section after every claim.

Yes, all games at main24 can be played directly through a web browser without installing any additional software. Our platform uses HTML5 technology, allowing games to run smoothly on the latest versions of Chrome, Safari, Firefox and Edge on both desktop and smartphone. However, downloading the official main24 app provides a faster, more stable experience along with exclusive promotional notifications.

The main24 system saves game progress in real time. If the connection drops during an active round, the system will automatically complete that round based on the outcome already generated by the server. When you log back in, you will see the result of that round and your updated account balance. If you feel there is a discrepancy, take a screenshot and contact support with the relevant round ID for a manual review.

Yes, all slot and table games at main24 use Random Number Generator (RNG) technology that has been certified by independent international testing bodies. This ensures every round is completely random and cannot be manipulated by any party. Live casino games are streamed in real time from licensed studios with real dealers, providing the highest level of transparency. The RTP (Return to Player) value of each game can be viewed in its respective game information.

Most slot games at main24 offer a demo or free-play mode that lets you try the game without using real money. This is especially useful for understanding game mechanics, pay patterns and bonus features before placing real bets. Demo mode does not require a login for some games. However, wins in demo mode cannot be converted to real money — only real-money mode is eligible for withdrawal.

Two-factor authentication, or 2FA, adds an extra layer of security to your account — in addition to your password, you will also need to enter an OTP code sent to your phone each time you log in from a new device. To enable 2FA, go to "Security Settings" in your account profile and follow the activation instructions. We strongly recommend all members enable 2FA, especially if you keep a large balance in your account.

If you suspect suspicious activity on your account, immediately contact main24 live chat support and request a temporary account suspension. Provide details of the suspicious activity including the date, time, and amounts involved. Our security team will review your account activity logs promptly. In the meantime, change your password from a trusted device and ensure your device is free from malware. We recommend avoiding public WiFi when logging in to your main24 account.

main24 is fully committed to protecting member privacy. Your personal data is not sold, rented or shared with any third party for marketing purposes without your explicit consent. We only share the information necessary with payment service providers to process your transactions, and this is subject to strict confidentiality agreements. For full details on how we handle your data, please read our Privacy Policy at Privacy Policy page.